Kalos Golf seeks an experienced International Tour Director to lead the planning and delivery of exceptional golf and leisure programs for discerning travelers across luxury cruise, private air, and land-based journeys worldwide. The International Tour Director is responsible for the operational execution of assigned programs, ensuring that each journey is delivered with the high level of service, attention to detail, and personal care that defines the Kalos experience.

This role combines luxury hospitality, international travel operations, guest relationship management, team leadership, financial oversight, and real-time problem-solving. The International Tour Director works closely with guests, internal teams, and destination partners to manage complex programs while creating a seamless experience throughout each journey. The role is based in our Chapel Hill office and requires international travel throughout the year.

Position Responsibilities

Guest Experience

• Deliver a welcoming, personalized experience with a guest-first approach throughout each journey.
• Anticipate guest needs, address concerns, and lead service recovery and issue resolution when needed.
• Remain calm, adaptable, and solutions-focused when plans or circumstances change.
• Build meaningful relationships with guests before, during, and after each trip.

Leadership & Team Coordination

• Lead and support teams of five or more colleagues on programs serving approximately 40–120 guests.
• Communicate clearly and professionally through written updates, calls, texts, and guest announcements.
• Provide calm, decisive leadership while adapting to changing circumstances and operational needs.
• Foster a culture of respect, collaboration, inclusion, and camaraderie among team members.

Program Planning & Execution

• Develop and deliver operational itineraries with a focus on seamless logistics and guest experience.
• Manage trip budgets of more than $1 million with strong financial judgment and oversight.
• Prepare comprehensive operational plans, documentation, and contingencies for assigned programs.
• Manage daily tour schedules safely, efficiently, and accurately throughout each journey.

Vendor & Partner Management

• Build and maintain strong relationships with hotels, cruise operators, golf clubs, transportation providers, guides, destination partners, and local vendors.
• Ensure contractual commitments and expected service standards are met throughout each program.
• Identify potential operational risks before they affect the guest experience.
• Resolve disruptions with urgency, sound judgment, and strong financial stewardship.

Experience & Qualifications

• Proven experience in hospitality, luxury travel, private club management, event operations, cruise operations, destination management, or a related field.
• Demonstrated success leading customer-facing operations and delivering exceptional service to discerning, high-expectation clientele.
• Exceptional organizational and project management skills, with the ability to manage competing priorities and deadlines.
• Outstanding verbal and written communication skills, including confidence speaking to groups.
• Strong interpersonal skills and a natural ability to build relationships and inspire trust.
• Experience in private club management, escorted tours, group travel programs, or event management is advantageous.
• Knowledge of golf operations and tournament administration is a plus.
• International travel experience and knowledge of golf are advantageous.
• Proficiency with Microsoft Word, Excel, Teams, and OneDrive.
• Familiarity with Mac hardware, Golf Genius, FileMaker Pro, and/or HubSpot is a plus.
• Ability to travel for extended periods, typically up to two weeks at a time approximately four to six times per year, with flexibility for weekends, evenings, and non-traditional schedules.

For more information and to submit your application, please click here.

Kalos Golf seeks an experienced Growth Marketing Manager to help drive demand and occupancy across select journeys departing within the next 10-12 months. Reporting to the VP of Marketing, the Growth Marketing Manager is responsible for developing and executing marketing initiatives that attract qualified travelers and support the continued growth of our luxury travel programs.

This role serves as a key contributor within the marketing team and is responsible for planning, launching, and optimizing campaigns across multiple channels. The position combines strategic planning, campaign management, performance analytics, creative execution, and cross-functional collaboration to deliver measurable business results. The role is based in our Chapel Hill office Monday through Thursday, with the option to work remotely on Fridays.

Position Responsibility

• Own the marketing plan and occupancy goals for three to five priority trips departing within 10–12 months, maintaining focus as the wider team shifts to future departures.
• Build destination-specific acquisition strategies targeting qualified prospects beyond the existing Kalos database.
• Develop and manage integrated campaigns across paid and organic social, search, retargeting, landing pages, video, direct mail and lead nurturing, among others.
• Translate remaining capacity, booking pace, audience fit and contribution potential into campaign priorities and budget recommendations.
• Partner with Guest Services and the wider marketing team to convert qualified prospects from initial interest to conversation and reservation.
• Own campaign measurement, reporting, attribution and optimization against incremental passengers, qualified inquiries, conversion, occupancy, revenue, gross margin contribution and return on spend.
• Build repeatable playbooks to identify and support trips with remaining capacity earlier and more effectively.
• Protect the Kalos positioning by driving demand without discounting, sales-led messaging or urgency that undermines the brand.

Experience & Qualifications

• Significant experience in growth marketing, demand generation, performance marketing or integrated campaigns.
• A track record of driving measurable revenue or customer acquisition for high-consideration products or services.
• Strong paid social and digital acquisition skills, including audience development, retargeting, creative testing and budget optimization.
• The ability to diagnose demand challenges, prioritize opportunities and build focused strategies rather than simply execute a content calendar.
• Hands-on creative skills in copywriting, short-form video, imagery and digital content, with sound judgment about when to use external support.
• Familiarity with Adobe Creative Suite, particularly InDesign, Photoshop and Illustrator, is a plus, but not essential.
• Confidence with analytics, dashboards, conversion funnels and attribution, and the ability to translate insights into clear recommendations for senior leaders.
• Excellent judgment and a polished, understated communication style suited to an affluent, relationship-oriented audience.
• Experience in luxury travel, premium cruises, private clubs, resorts, destination marketing, active-adult lifestyle brands, financial services, luxury real estate or other businesses serving affluent consumers.
• Golf knowledge or affinity is advantageous, particularly the ability to communicate credibly with a golfing audience.
• Comfort with Mac and Microsoft Office; HubSpot and Copilot experience is a plus.

For more information and to submit your application, please click here.

Kalos Golf seeks an experienced Guest Services Manager to serve as the primary relationship manager for our guests, providing the personalized, high-touch service that defines the Kalos experience. The Guest Services Manager is responsible for supporting travelers from their initial inquiry through reservation, trip preparation, departure, and beyond, building lasting relationships while ensuring every interaction is handled with care, professionalism, and attention to detail.

This role combines relationship management, consultative sales, and administrative coordination to create a seamless experience for both prospective and returning guests. The Guest Services Manager works closely with travelers, Tour Directors, Tour Planners, Marketing, and other internal teams to ensure guests feel confident, informed, and valued throughout their journey. The role is based in our Chapel Hill office.

Position Responsibilities

• Build and nurture meaningful relationships as the primary point of contact for assigned guests and prospects, delivering warm, professional, and solution-oriented service at every touchpoint.
• Develop a strong understanding of guest preferences, travel history, interests, and individual needs.
• Guide prospective guests through trip selection and reservation decisions, clearly communicating the value and distinctive qualities of Kalos programs.
• Support revenue growth through consultative sales and the confident conversion of qualified inquiries.
• Manage confirmations, waitlists, transfers, upgrades, and related guest requests with care and precision.
• Communicate confidently with affluent, well-traveled clientele by phone and email, navigating sensitive conversations with diplomacy and discretion.
• Coordinate responses to guest concerns and lead service recovery and issue resolution when needed.
• Develop strong product knowledge across Kalos itineraries, destinations, golf courses, ships, hotels, and other trip components.
• Collaborate with Marketing, Tour Directors, Tour Planners, and other internal teams to continually strengthen guest communications, documentation, and processes.
• Maintain accurate and complete guest records, ensuring consistency and data integrity across client files and reservation systems.
• Support the development and production of guest-facing materials and trip documentation.

Experience & Qualifications

• Proven experience in a client-facing environment such as hospitality, luxury travel, relationship management, private clubs, concierge services, event management, or a comparable field.
• Strong organizational skills and meticulous attention to detail.
• Demonstrated ability to manage multiple priorities calmly and confidently under deadline pressure.
• Ability to work independently, take ownership, and collaborate effectively with teammates.
• Professional telephone presence and exceptional interpersonal skills.
• Excellent active listening, verbal, and written communication skills.
• Experience working with sophisticated, high-expectation clientele is advantageous.
• Familiarity with CRM platforms or reservation management systems, particularly FileMaker Pro and/or HubSpot, is a plus.
• Experience in travel, cruise, golf, or other premium hospitality environments is advantageous.
• International travel experience and/or knowledge of golf is a plus.
• Proficiency with Microsoft Word, Excel, Teams, and OneDrive, with comfort working on Mac hardware.
• Willingness to travel internationally on occasion, typically fewer than two weeks annually, and flexibility for occasional evening or weekend responsibilities related to guest events.

For more information and to submit your application, please click here.

Kalos Golf seeks an experienced and highly organized Office Administrator to support the day-to-day operations of our Chapel Hill office. The Office Administrator plays an important role in keeping the office organized, efficient, and welcoming while providing administrative and logistical support across the Kalos team.

This role combines office coordination, administrative support, shipping and mail management, and organization of trip and office materials. The Office Administrator works closely with Guest Services Managers and other internal teams to support both daily office needs and the preparation of materials for Kalos guests. This is a contract-to-hire position based fully onsite in our Chapel Hill office.

Position & Responsibilities

• Manage the day-to-day administrative and operational needs of the office, helping maintain an organized and efficient working environment.
• Welcome office visitors and serve as a friendly, professional first point of contact.
• Maintain office and trip supply inventory, including monitoring stock, ordering supplies, and keeping materials organized.
• Process incoming and outgoing mail and packages accurately and efficiently.
• Coordinate domestic and international guest shipments using carriers such as FedEx, UPS, and DHL.
• Collaborate with Guest Services Managers on the preparation, assembly, and shipment of guest mailings and travel materials.
• Perform accurate data entry and maintain organized administrative records and documentation.
• Assist with office events and team activities, including periodic group lunches.
• Support general office organization and help ensure shared spaces and resources are well maintained.
• Assist with special projects and additional administrative or operational initiatives as needed.

Experience & Qualifications

• 2+ years of experience in office administration, office coordination, administrative support, or a comparable role.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Meticulous attention to detail and consistent follow-through.
• Ability to work independently, take ownership of responsibilities, and collaborate effectively with multiple teams.
• Excellent written, verbal, and interpersonal communication skills.
• Professional judgment and discretion when handling confidential company and guest information.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel.
• Comfort working with Mac computers is advantageous.
• Experience coordinating domestic and international shipments through FedEx, UPS, DHL, or similar carriers is a plus.
• Previous experience with office supplies, mail processing, shipping, inventory, or general office operations is advantageous.

For more information and to submit your application, please click here.